At A Glance

  • How does the insurance claiming process work
  • Documents required while claiming insurance


You may be wondering what documents you need to provide the insurer if you are looking to make a claim on your personal risk insurance policies. Don’t worry – we have the answers! Here, we’ll go over what documents an insurer needs from you when claiming income protection insurance, total and permanent disability insurance, trauma insurance, or accidental death insurance so that you can get the process started quickly and smoothly.


Overview and benefits of insurance

Insurance provides protection, peace of mind, and financial security for you and your family. It helps you plan for the future, ensuring that if something unexpected happens, your loved ones will be protected. With an insurance policy, you can choose the type of coverage that’s right for you and the amount of coverage that meets your needs. When claiming insurance, it’s important to ensure that you have all the required documents. Generally, these include a death certificate and policy details. Other documents may also be required depending on the type of policy and nature of the claim.


How does the insurance claiming process work

To make an insurance claim, the claimant must first provide necessary information. Initially this is like to be the completion of & submitting of a claim form. This enables the claims process to formally commence. The insurer may also request additional information, such as a copy of their medical certificate, policy number, insured’s details, date, and cause of the incident. The insurer will then review the details, and verify the policy documentation before deciding to either accept or deny the claim. It’s important to review all policy documents before starting the claims process, as each insurance company has its own policies and procedures.  

Thus, it is very important to purchase personal risk insurance from a reliable insurer who can assist in this process.

Documents required while claiming insurance

When claiming insurance, the insurer will require documents such as the, claimant’s statement, original policy document, medical reports, income verification and, in the case of an accidental death claim – the death certificate and post-mortem exam report. The documentation may vary depending on the type of policy and nature of the claim. It is imperative to buy from a reliable insurer so that the process of claiming insurance is hassle-free and quick.

Income Protection Insurance

When it comes to Income Protection Insurance, the insurer will need documents that prove what the insured has been earning. The documents must also prove that they’re unfit to work and that they can’t do any other type of work than the one they had before. To make a claim, the insured should have documents like the policy document and a medical certificate provided by the doctor or specialist and contact their financial adviser or insurer and provide them with their policy number, the insured’s name, and other relevant documents.

Total and Permanent Disability Insurance

To receive TPD (total and permanent disability) benefits, evidence of permanent and total disability must be provided. This may include medical records, claim forms, ID certification, and reports from treating physicians proving their inability to work again. Having knowledge of the necessary documents for the specific claim can aid in a smooth and efficient process.

Trauma Insurance

While Trauma Insurance provides a lump sum payment for critical illnesses such as heart attack, stroke, or cancer, make sure you have the right documents ready when making a claim. Documents required can vary depending on the type of policy, the nature of the claim, and the insurer. However, you cannot compromise with proof of identity, medical documentation, and policy details. Your policy document should detail any specific documents that are necessary for claiming Trauma Insurance, and it is important to purchase from a reliable insurer that will provide support throughout the claims process.

Accidental Death Insurance

Several documents must be submitted to make an accidental death insurance claim in Australia. In addition to proof of identity, documents could encompass insurance policies and certificates of insurance. The cause of death will also need to be supported by medical documentation, such as doctor’s reports, hospital records, and diagnostic test results. If the death was caused by an accident, a police report might be required as well.

Claims documentation varies by insurance and policy type

The documents necessary to claim personal risk insurance vary depending on the policy, type of insurance, and the situation. To illustrate, a death certificate is required for an accidental death claim but not for a trauma insurance claim. Other documents may be requested if necessary. Additionally, an insurance company will have clearly documented claims handling guidelines for each type of claim to provide sufficient guidance to the claimants.

Importance of buying from a reliable insurer

It is always of utmost importance to buy insurance from a specialist insurance provider. Doing so ensures that the documents required for claiming the policy are valid and sufficient and that the process of claiming is smooth and hassle-free. At the same time, it ensures that the insurer is reliable and honours its commitment to providing coverage in case of an insured event.

Mike Wallis

Mike has over 25 years experience, having spent his first seven years working as a Broker at Jardine Lloyd Thomson in Melbourne and in 2002 was transferred to JLT’s Accident and Health Department in London. For four years (2002 – 2005) Mike was a specialist A&H Lloyd’s Broker and during this time developed excellent relationships with the Lloyd’s A&H underwriting fraternity. In 2006 he returned to Australia in a senior broking position with overall responsibility for Placement Strategy, including the implementation of underwriting facilities and the various authorities granted by Lloyd’s. Mike was the underwriter at two specialist Underwriting Agencies prior to founding Aspect Underwriting in 2016.